Terms And Conditions

Carpet Cleaners Chelsea Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Chelsea provides professional carpet, rug, upholstery and related cleaning services to residential and commercial customers. By making a booking, placing an order, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

These terms apply to all services provided within our normal service area, including Chelsea and nearby locations, unless otherwise agreed in writing. If you do not agree with any part of these Terms and Conditions, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, company or organisation requesting or receiving cleaning services.

Company means Carpet Cleaners Chelsea, the provider of the cleaning services.

Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy cleaning and any related cleaning work agreed between the Customer and the Company.

Premises means the property or location where the Services are to be carried out.

Operative means an employee, subcontractor or representative engaged by the Company to perform the Services.

2. Scope of Services

The Company provides professional cleaning services for carpets, rugs, upholstery and soft furnishings, including routine and one off cleans, stain removal where reasonably possible, and related services agreed in advance.

The specific scope of work, including the areas to be cleaned, type of service, estimated duration and any special instructions, will be set out during the booking process and confirmed verbally or in writing before the work begins.

The Company reserves the right to refuse, cancel, or stop a job if it is deemed unsafe, if the Premises are not in a suitable condition, or if the Customer requests work that falls outside legal or regulatory requirements.

3. Booking Process

Bookings can be made by contacting the Company through its advertised communication channels. The Customer must provide accurate information about the Premises, the type and size of areas to be cleaned, access arrangements and any known issues such as heavy soiling, pet contamination, infestation or water damage.

The Company may provide an estimated quote based on the information supplied by the Customer. This estimate may be adjusted if, upon arrival, the Operative finds that the actual condition, size or nature of the job differs from the information originally provided.

A booking is considered confirmed when the Company has accepted the job and, where applicable, received any required deposit. The Company may, at its discretion, refuse a booking or propose alternative dates and times depending on availability.

4. Access to the Premises

The Customer is responsible for providing safe and timely access to the Premises at the agreed appointment time, including any keys, security codes, parking permissions or entry instructions required.

If parking charges apply near the Premises, the Customer is responsible for either providing suitable free parking or reimbursing the Company for parking fees incurred while carrying out the Services.

If the Operative is unable to gain access to the Premises, or if the Premises are not ready for the Service, the Company reserves the right to charge a call out or cancellation fee as described in the cancellation section below.

5. Customer Obligations

The Customer must ensure that:

The Premises are safe, secure and reasonably tidy to allow the Operative to carry out the Services without undue risk.

Valuable, fragile, sentimental or irreplaceable items are removed or safely stored away from the areas to be cleaned.

Children and pets are supervised and kept away from machinery, equipment, cleaning solutions and wet surfaces during and after the Service until the areas are safe and dry.

The Customer should inform the Company in advance of any known hazards, such as loose flooring, faulty electrics, alarm systems, restricted access, or surfaces and fabrics that may be particularly delicate or prone to damage.

6. Prices and Quotations

Prices for Services are generally based on the type of service, size of the area, level of soiling and access conditions. Any prices provided before inspection are estimates and may be subject to revision once the Operative inspects the Premises.

If the Customer requests additional Services on the day of cleaning, or if the Company identifies work needed beyond the original scope, the Company will advise of any extra costs before proceeding, wherever reasonably possible.

All prices are provided in pounds sterling. If applicable, any taxes will be clearly indicated.

7. Payments

Unless otherwise agreed, payment is due upon completion of the Services. The Company may accept various payment methods as notified to the Customer at the time of booking or invoicing.

For certain Services or larger bookings, the Company may require a deposit or full prepayment to secure the appointment. Any such requirement will be communicated during the booking process.

If payment is not received on completion, or if an invoice is issued with a specified due date, the Company reserves the right to charge reasonable late payment fees and, where permitted, interest on overdue balances until payment is received in full.

The Customer is responsible for paying all fees in respect of Services performed at the Premises, whether or not the Customer is the property owner, tenant, agent or other party.

8. Cancellations and Rescheduling

If the Customer wishes to cancel or reschedule a booking, they must notify the Company as early as possible. The Company may apply the following rules, unless otherwise agreed:

Cancellations or rescheduling made with sufficient notice, typically at least 48 hours before the scheduled appointment, will usually be made without charge.

Cancellations or rescheduling made with shorter notice may incur a cancellation fee, which may be a fixed amount or a percentage of the quoted price, to cover lost time and allocated resources.

If the Operative arrives at the Premises and is unable to gain access, or the Customer is not present where required, this may be treated as a late cancellation and a call out or cancellation fee may be charged.

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, staff sickness, or other unforeseen events. In such cases, the Company will offer an alternative appointment time. The Company will not be liable for any indirect or consequential losses arising from such cancellations.

9. Service Standards and Limitations

The Company aims to provide Services with reasonable care and skill, using appropriate equipment and cleaning products suitable for the types of carpets and furnishings being treated.

However, the Customer acknowledges the following limitations:

Some stains, odours and marks may be permanent and cannot be fully removed, even with professional cleaning processes.

Pre existing damage, wear, fading, shrinkage, loose dye, weak seams or sun damage may become more visible after cleaning and are not caused by the Service.

Results may vary depending on the age, material, type of fibre, and previous treatments applied to carpets and fabrics.

The Company does not guarantee that all stains or odours will be eliminated and will not be liable for conditions that cannot be remedied through normal professional cleaning methods.

10. Customer Inspection and Complaints

The Customer should inspect the work on completion. Any concerns or complaints about the Services should be raised with the Operative or the Company as soon as reasonably possible, ideally within 24 hours of completion.

Where a complaint is justified and relates directly to the quality of the Service, the Company may, at its discretion, arrange a free re clean of the affected areas or offer a partial refund. The remedy offered will depend on the circumstances and will be limited to the value of the original Service provided.

The Company will not be responsible for complaints raised more than a reasonable period after the Service, where subsequent use, occupancy or third party work may have altered the condition of the carpets or furnishings.

11. Liability

The Company will take reasonable care when providing the Services. However, the Company shall not be liable for:

Any pre existing damage, defects or wear to carpets, rugs, upholstery or surfaces.

Damage arising from the failure of the Customer to disclose relevant information, including material type, previous treatments, or known weaknesses.

Any loss or damage arising from the failure of the Customer to follow aftercare instructions, including recommended drying times and ventilation.

Indirect or consequential losses, loss of profit, loss of business, loss of opportunity or loss of reputation.

Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12. Insurance

The Company aims to maintain appropriate insurance cover in respect of its Services and operations, in line with industry practice. Evidence of insurance can be provided upon reasonable request.

If any damage is alleged to have been caused by the Company, the Customer must notify the Company promptly and allow reasonable opportunity for inspection and investigation before any remedial action is taken by a third party. Failure to do so may affect the ability to make a claim on any applicable insurance.

13. Waste Handling and Environmental Regulations

The Company will handle and dispose of waste generated during the performance of the Services in accordance with applicable UK waste and environmental regulations, including requirements relating to the handling of soiled water, cleaning residues and packaging.

Where possible and appropriate, the Company will use cleaning products and methods designed to minimise environmental impact, while still providing an effective clean.

The Customer remains responsible for any pre existing hazardous or prohibited waste at the Premises. The Company is not obliged to handle or remove materials that fall outside normal cleaning operations, such as clinical waste, sharp objects, asbestos or chemical contaminants. If such materials are discovered, the Company may suspend the Service until the issue is addressed by the Customer through a suitable specialist.

14. Health and Safety

The Company and its Operatives will work in accordance with applicable health and safety laws and regulations. This includes sensible use of equipment, appropriate selection of cleaning products and reasonable measures to prevent slips, trips and falls on wet surfaces.

The Customer must not ask the Operative to undertake any task that is unsafe or outside their normal duties, such as working at unreasonable heights, moving excessively heavy furniture without assistance, or tampering with electrical systems.

Where heavy furniture or large items need to be moved to complete the Service, it is the Customers responsibility to move them in advance, unless otherwise agreed as part of the booking.

15. Property and Personal Items

While reasonable care will be taken, the Customer is responsible for securing personal belongings, valuables and fragile items before the Service begins. The Company will not be liable for the accidental loss of, or damage to, items that have not been safely stored away from the work area, except where directly caused by proven negligence.

16. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. Such events may include, but are not limited to, severe weather, flood, fire, strikes, lockouts, transport disruptions, or restrictions imposed by authorities.

17. Privacy and Confidentiality

The Company may collect and process certain personal data from the Customer in order to manage bookings, perform the Services and handle payments. Any such data will be handled in accordance with applicable data protection laws in the United Kingdom.

The Company will take reasonable steps to keep Customer information secure and will not share personal details with third parties except where necessary for the provision of the Services, processing of payments, compliance with legal obligations or where the Customer has given consent.

18. Amendments to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or business requirements. The latest version will apply to all new bookings made after the date of publication. For existing bookings, the version in force at the time of booking will normally apply, unless a change in law requires otherwise.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

20. Entire Agreement

These Terms and Conditions, together with any agreed written quotation or confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services. They supersede any prior understandings, communications or representations, whether written or oral, relating to the subject matter.

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.

By booking or using the Services of Carpet Cleaners Chelsea, you confirm that you have read, understood and agree to these Terms and Conditions.