Privacy Policy

Carpet Cleaners Chelsea Privacy Policy

This Privacy Policy explains how Carpet Cleaners Chelsea collects, uses, stores and protects personal data relating to our customers. It applies to all Carpet Cleaners Chelsea customers within our service area and to anyone who contacts us to enquire about or arrange our services. We are committed to processing your personal data in a lawful, fair and transparent way in compliance with the UK General Data Protection Regulation and related data protection laws.

Who We Are

Carpet Cleaners Chelsea is a carpet and upholstery cleaning service provider operating in the Chelsea area. For the purposes of data protection laws, Carpet Cleaners Chelsea is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We collect and process personal data that is necessary for providing our services, managing our relationship with you and operating our business. The types of personal data we may collect include:

Identification and contact details such as your name, address, property access details, and preferred method of contact. Booking and service information such as dates and times of appointments, details of the services you request, job notes, and information about the areas to be cleaned. Communication records such as enquiries, messages, complaints and feedback provided by phone, in writing, or in person. Payment-related information such as payment status, amounts and methods used. Card details are handled via secure payment processors and are not stored by us beyond what is necessary for processing transactions and complying with legal obligations. Technical and usage information where applicable, such as basic information from your interactions with our website or online booking tools, including the date, time and duration of visits and general device or browser data.

We only collect personal data that you provide to us directly or that arises from your use of our services. If you provide personal data relating to another individual, you should ensure that they are aware of this Privacy Policy and that you have the authority to share their information.

Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases set out in the UK GDPR:

Performance of a contract: We process your personal data when it is necessary to enter into or fulfil a contract with you, for example to manage bookings, provide carpet cleaning services and issue invoices. Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. These interests include managing our operations, improving our services, handling customer enquiries, and protecting our business against fraud or misuse. Legal obligations: We process personal data where required to comply with our legal and regulatory obligations, such as maintaining accounting records and responding to lawful requests from authorities. Consent: In limited cases, we may rely on your consent, for example for certain forms of direct marketing. Where we rely on consent, you may withdraw it at any time using the contact details provided in our communications or by contacting us directly.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries, provide quotes and manage bookings. To deliver carpet cleaning and related services at your property. To communicate with you about appointments, changes, cancellations and service updates. To process payments, issue invoices, and maintain financial records. To handle comments, requests, feedback and complaints. To manage and improve our services, including training, quality monitoring and customer satisfaction. To maintain the security and integrity of our systems, property and staff. To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.

Data Sharing and Processors

We will not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy, including:

Service providers acting as data processors who support our business operations, such as payment processing providers, IT and hosting providers, booking or scheduling tools, and providers of business software. Professional advisers such as accountants, auditors or legal advisers where necessary for the provision of their services. Public authorities, regulators, law enforcement agencies or courts where we are required or permitted to do so by law, or in order to protect our rights, property or safety or that of others.

Where we use third party processors, we ensure they are subject to contractual obligations to process personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws.

International Transfers

In some cases, our service providers or their servers may be located outside the United Kingdom or the European Economic Area. Where personal data is transferred internationally, we will take appropriate steps to ensure a level of protection essentially equivalent to that provided under UK data protection law. This may include using standard contractual clauses or relying on other lawful transfer mechanisms as permitted by data protection legislation.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, to meet our legal, accounting and reporting requirements, and to resolve disputes.

In general, personal data relating to bookings, services and invoices is retained for a period consistent with legal and tax requirements. Communication records may be retained for a reasonable period to manage our relationship with you, respond to queries and improve our services. Where we rely on consent for marketing, we retain your contact information for as long as you remain subscribed or until you withdraw your consent.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricted access controls, secure storage and handling procedures, and the use of reputable service providers with appropriate security standards. While we strive to protect your personal data, no system or transmission can be guaranteed to be completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you. Rectify inaccurate or incomplete personal data. Erase your personal data where there is no longer a lawful reason for us to continue processing it. Restrict the processing of your personal data in certain circumstances. Object to processing based on legitimate interests, including profiling, where our reasons for processing do not override your interests, rights and freedoms. Object to direct marketing at any time, including profiling to the extent that it is related to such marketing. Request the transfer of your personal data to you or another controller in a structured, commonly used and machine-readable format where technically feasible and where the processing is based on consent or contract and carried out by automated means. Withdraw your consent where we rely on consent to process your personal data, without affecting the lawfulness of processing carried out before withdrawal.

You can exercise your rights by contacting us and providing sufficient information to identify yourself and your relationship with us. We may need to request additional information to verify your identity before responding to your request. We aim to respond within the time limits set by data protection law.

Customers in the Carpet Cleaners Chelsea Service Area

This Privacy Policy applies to all Carpet Cleaners Chelsea customers and prospective customers within our service area, including those who contact us to request information, quotes or services. By engaging with us, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed in accordance with it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any updated version will take effect from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we process your personal data.

How to Raise Concerns or Complaints

If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your rights, you can contact us using the usual contact methods advertised by Carpet Cleaners Chelsea. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. However, we encourage you to contact us first so that we can try to resolve any concerns directly.